Customer Service

String Crafts and its products are an individual, unique experience. Throughout the process, we want you to tell us your ideas and designs, and we can follow through during the production process. During the mid-point of production, one of our customer service representatives will personally call you and have a discussion with what you expect out of the guitar, look and feel wise, and best implement your ideas into your personal guitar. We want you to have an innate connection with your instrument, and we want to reflect your ideas in the final product. 

We offer a standard 2 year warranty on our products, which covers any damages as a result of our production process. We'd be glad to discuss with you on your individual case regarding any damages incurred.